How to Implement HIS System in Healthcare Sector!

By Narender Dutt, Unit Head IT, Fortis Hospital, Ludhiana

Hospital Information System (HIS) is considered as an important factor in health care sector for managing the administrative, financial and clinical aspects of a hospital. A large number of hospitals from both developing and developed countries are adopting hospital information system to bring efficiency in their current system.

Before introducing HIS into a hospital settings, the way the office works must be redesigned For providers and staff to adequately learn how to use the new system, they must be provided with time, training, and financial investments.

Regarding structure perspective the main problem that may come across the HIS implementation process is resistance from employees during the transformation, so to remove resistance following recommendations are suggested:
• Select competent leader for conducting change
• Create a clear vision regarding new system
• Motivate the employees to accept new system

As far as people perspective is concerned the problems which are explored, include lack of awareness, knowledge and skills of employees regarding IT and HIS. Due to these problems the HIS implementation could not be started or conducted. For handling these problems following recommendations are suggested:
• Arrange awareness programs for employees.
• Arrange training workshops for employees.
• Hire competent computer and IS instructors for training and education purposes.

Factors When Purchasing the Right HIS Software
Purchasing the best HIS takes time. You need plan accordingly. We’ve provided you with 7 tips that will enable you need to purchase and implement an HIS successfully. Rational Planning: You are not going to be able to reduce your medical costs after five minutes of using you’re HIS and EMR system. Therefore, make sure to set HIS goals that are reasonable to attain. Write out a HIS implementation plan that will include milestones that you want to reach as well as what you are looking to gain from an HIS and EMR.

ROI: Determine what type of Return on Investment can be expected when implementing an HIS system. HIS software can be extremely costly depending on what type of HIS features you are looking to implement. Therefore, it is important to have an idea of what your HIS budget will be, as well as the cost savings expected from a proper HIS implementation.

Hardware: Selecting the correct hardware will save you thousands of rupees when purchasing a HIS solution. Not only will it save you money, it will also improve the functionality within the HIS. There are several hardware companies that have partnered with HIS vendors, so be sure to ask them what hardware will work best with the HIS product. Ask the HIS vendor if they offer bundled solutions. Another alternative is to speak with an IT consulting company at the beginning to enable a smooth HIS implementation. Of course there are dozens of additional considerations when selecting and implementing an HIS, and the above may be considered a very basic overview.

Selecting a Hospital Information System
Total cost of package- Generally, HIS providers are happy to visit and discuss the requirements of your hospital with you. Solutions are available for hospitals of all sizes and budgets. It is important to have a hospital information system that has a low cost of ownership. Some vendors reduce costs by having a design that requires less hardware and fewer servers. This type of design is known to cut upfront acquisition costs and also reduces maintenance in the long run.

Web based system- In addition to the user friendly features, a good HIS system must be available on the web. Availability on the web means authorized personnel can access the information whenever they want from anywhere. This does not bind all caregivers to their office desks and also provides them with information when they need it most. A web based system becomes even more important if it is used to share information between two or more hospitals. Healthcare facilities in different geographic locations can share relevant data quickly if they use an internet based HIS.

Implementation and support- Change is always resisted by humans and deploying or upgrading a hospital information system may also invite employee criticism. It is always better to ask the vendor for support in an implementation and request for staff training. Choose a vendor that offers 24×7 support via the telephone or web, so your hospital staff can immediately access support. Some hospitals also consult their staff while making a purchasing decision, as the staff may be able to tell you something new or inform you about things others may have overlooked.

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